Belhaven Bikes Operational Updates and Options – Covid 19 (Coronavirus)

Update: 23 April 2020 – NHS/key workers, ‘Cycling Care Package’ Offer

Delighted to say that once again with the help of one of our supportive main suppliers, Madison UK, we are able to offer while stocks last, the free ‘Cycling Care Package’ to our invaluable NHS and key workers.

For more details please see the update further below dated 31 March 2020.

*As of 20 May 2020 this Madison UK offer has now concluded after a great response and high demand.

Update: 8 April 2020 – NHS/key workers, ‘Cycling Care Package’ Offer

We’d like to express our thanks to our supplier Madison UK for offering the ‘Cycling Care Package’, which was a limited offer and was available while stocks lasted. We’ve been advised by Madison UK that their offer has concluded as from today, after a great response and high demand.

However, we will be continuing our offer of a free bike service to NHS and key workers. Please contact us to arrange this.

*Work ID is required for this free bike service offer. Excludes any spare parts which may be required.

Update: 31 March 2020 – NHS/key workers, ‘Cycling Care Package’ Offer

With the help of one of our supportive main suppliers, who we’ve been partnered with for 15 years, we are able to offer this free, ‘Cycling Care Package’ to our invaluable NHS and key workers. Many thanks to Madison UK.

The package includes a free bike service along with a commuter jacket, helmet and a set of bike lights. See our recent newsletter for more details.

Contact us to arrange your free bike service and commuter package.

*Work ID is required for this commuter’s, ‘Cycling Care Package’ offer and is available while Madison UK stocks last. The free bike service excludes any spare parts which may be required.

Update: 23 March 2020

We’re adapting our operations inline with guidance as it’s announced. It’s been confirmed by the Government that bike shops are not included in shop closures, they are viewed as essential – therefore we will be open as usual with normal opening hours. Please see the updates, options and further guidelines below.

Operational Updates

We’d like to let you know the steps we are taking in relation to the Covid 19 (Coronavirus) outbreak. We strive to continue a high level of customer service while being mindful of measures that we can all take collectively, relating to the wellbeing of customers and wider communities. The latest official advice is available from the UK and Scottish Governments.

As this is a rapidly changing situation the information will be updated as necessary on this page and distributed through our social channels, Twitter and Instagram.

We continue to follow guidelines and encourage our customers to do the same. This includes frequent handwashing/santising, particularly at key points during the day. Further public health guidance is available from the NHS including safe coughing and sneezing etiquette. We are also mindful that social distancing should be adhered to. Disposable gloves are worn in the workshop and these are changed regularly. We have been and will continue to sanitise key points in the shop daily such as door handles, counter, card machines and devices.

We kindly request that bikes for repair and servicing are washed prior to drop off or collection, that way you can help us keep the shop as hygienic as possible.  We will ensure the main contact points on bikes namely the grips, levers, shifters, handlebars and saddles are sanitised prior to customer collection or delivery.

So we can ensure an efficient workflow through the workshop, it would help us if bikes are collected promptly when they are ready for collection. Understandably, additional challenges may arise due to the current situation therefore it would be much appreciated if you can keep in touch with us regarding collection timing.

The Government has announced the following guidelines which we kindly request our customers strictly adhere to:

Retail and public premises which we expect to remain open must:

  • – Ensure a distance of two meters between customers and shop assistants; and
  • – Let people enter the shop only in small groups, to ensure that spaces are not crowded.
  • – Queue control is required outside of shops and other essential premises that remain

Operational Options

In the future if you are unable to visit the shop whether that’s by adopting distancing methods or caring for others, please remember we offer a collection and delivery service. If you are slightly farther afield then we are happy to post/courier certain items. We can organise for some products to be despatched direct to our customers from our suppliers too.

We are also offering a drop off facility for repairs and servicing. Contact us using any of the methods mentioned below to book in your service or repair and you can leave your bike, during shop hours at the front of the shop. Just give us a call or knock on the door when you are outside. This facility is also available for collections.

A pre-order and takeaway service is available too where you can collect bikes, spare parts, accessories, scooters and skateboards, during shop hours at the front of the shop. This applies to stock which is available immediately in-store and stock ordered in. Contact us using any of the methods mentioned below to arrange this service.

– Contact Methods

We offer a number of additional contact methods. You can reach us on 01368 860300, by emailing [email protected] or through posts/direct messages on Twitter and Instagram. If there are occasions when video chat would be useful, we’re happy to connect through services such as Google Duo (similar to Facetime) or Skype.

– Payment Methods

In addition to in-store payments, which includes contactless, we accept payments by bank transfer, can offer card payment links sent by email and mobile card/contactless methods for deliveries. Gift cards can also be sent by post and e-gifts in the form of emails are available too.

Demo/Hire Bikes

Information regarding these services is available on our hire and ebike pages.

Our demo and hire bikes will be treated in a similar manner to bikes which are with us for repair and servicing, therefore we will ensure the main contact points on bikes namely the grips, levers, shifters, handlebars and saddles are sanitised prior to collection or delivery. We would encourage customers to use their own helmets in current circumstances, however we have a number of helmets for hire which will be sanitised on return and prior to use.

We kindly request that demo and hire bikes are washed prior to being returned to us which will help us keep the shop as hygienic as possible.

Keeping Active/Commuting

We hope through our operational options that if you are considering cycling more or starting to cycle in light of the developing situation, that we can help you towards that aim. You may simply wish to get some daily, regular, fresh air and exercise or pop to the shops. Or, you might like to try an alternative form of transport for leisure and commuting. Guidance is you can continue a daily, solo ride outdoors or with a friend/family member from the same household – (Update 11 May 2020: exercise outdoors is now allowed more than once a day). We appreciate key workers may rely on their bikes for commuting so we are here to support you.

We anticipate that for some customers indoor exercise may be a beneficial alternative, through the use of a turbo trainer or rollers for example, and we’d be happy to advise on indoor cycling options too. There are now additional days where children need some extra activities so please keep in mind in addition to bikes, we also offer scooters and skateboards.

If you have any questions or suggestions please get in touch.

Thank you for your continued support.

Keep well and safe.

Colin & Mandy

Belhaven Bikes


For further information on our products and services please visit our website.

Belhaven Bikes, Rigg Service Station, Dunbar, Belhaven Road, East Lothian EH42 1DE – 01368 860300 – Email [email protected]TwitterInstagram