Update: 1 July 2020
Heartfelt thanks to all our customers for your support all year round, but particularly over the last 3 months. It’s been a challenging time for everyone, thank you for your continued support and for being patient, respectful and understanding.
Over the last few months we’ve increased new ways of working to keep everyone safe and well. We really appreciate how our customers have embraced all the different options. Find out more about these options under the update from 23 March 2020, further below.
We continue to keep these options in place from offering a variety of delivery and collection alternatives, different ways of getting in touch with us and a choice of contactless payment methods.
– NHS & Key Workers Offers
We’d like to express our thanks to our supplier Madison UK for offering their ‘Cycling Care Package’, (free commuter jacket, helmet and a set of bike lights). This was a limited offer and was available while stocks lasted. The offer has now concluded, after a great response and high demand.
We’re continuing our offer* of a free bike service to NHS and key workers. This together with eligible free repairs, bike and accessory loans is partly supported by Cycling UK Scotland, thanks to them also for their support. Contact us if you’d like more information or would like to book a service, repair or loan.
*Work ID is required for these offers. Servicing excludes any spare parts which may be required although repairs may be eligible, subject to conditions.
– New Bike Enquiries
We’ve been really busy with new bike enquiries and emailing us has proved a really popular option for customers. An initial chat on email, over the phone or at a comfortable, social distance in-store can start the process of deciding which bike is right for you and the type of cycling you enjoy.
That information along with a couple of measurements, height and inside leg measurement, enables us to check availability and email you back with some options. Then we can chat over the options and if sizing needs to be checked, this can be done inside or just outside the shop, at a safe distance.
Drop us an email if you’re looking for a new bike!
Update: 23 March 2020
We’re adapting our operations inline with guidance as it’s announced. It’s been confirmed by the Government that bike shops are not included in shop closures, they are viewed as essential – therefore we will be open as usual with normal opening hours. Please see the updates, options and further guidelines below.
We’d like to let you know the steps we are taking in relation to the Covid 19 (Coronavirus) outbreak. We strive to continue a high level of customer service while being mindful of measures that we can all take collectively, relating to the wellbeing of customers and wider communities. The latest official advice is available from the UK and Scottish Governments.
We continue to follow guidelines and encourage our customers to do the same. This includes frequent handwashing/santising, particularly at key points during the day. Further public health guidance is available from the NHS including safe coughing and sneezing etiquette. We are also mindful that social distancing should be adhered to. Disposable gloves are worn in the workshop and these are changed regularly. We have been and will continue to sanitise key points in the shop daily such as door handles, counter, card machines and devices. Hand sanitiser is available for customer use on entering and exiting and is also available to purchase in-store.
We kindly request that bikes for repair and servicing are washed prior to drop off or collection, that way you can help us keep the shop as hygienic as possible. We will ensure the main contact points on bikes namely the grips, levers, shifters, handlebars and saddles are sanitised prior to customer collection or delivery.
So we can ensure an efficient workflow through the workshop, it would help us if bikes are collected promptly when they are ready for collection. Understandably, additional challenges may arise due to the current situation therefore it would be much appreciated if you can keep in touch with us regarding collection timing.
The Government has announced the following guidelines which we kindly request our customers strictly adhere to:
Retail and public premises which we expect to remain open must:
- – Ensure a distance of two metres between customers and shop assistants; and
- – Let people enter the shop only in small groups, to ensure that spaces are not crowded.
- – Queue control is required outside of shops and other essential premises that remain
(Update 10 July 2020: Face coverings are compulsory within shops. Please see Scottish Government guidance for more information. We have installed a protective screen at the shop counter and visors are available for staff outwith the counter area as necessary.)
In the future if you are unable to visit the shop whether that’s by adopting distancing methods or caring for others, please remember we offer a collection and delivery service. If you are slightly farther afield then we are happy to post/courier certain items. We can organise for some products to be despatched direct to our customers from our suppliers too.
We are also offering a drop off facility for repairs and servicing. Contact us using any of the methods mentioned below to book in your service or repair and you can leave your bike, during shop hours at the front of the shop. Just give us a call or knock on the door when you are outside. This facility is also available for collections.
A pre-order and takeaway service is available too where you can collect bikes, spare parts, accessories, scooters and skateboards, during shop hours at the front of the shop. This applies to stock which is available immediately in-store and stock ordered in. Contact us using any of the methods mentioned below to arrange this service.
– Contact Methods
We offer a number of additional contact methods. You can reach us on 01368 860300, by emailing [email protected] or through posts/direct messages on Twitter and Instagram. If there are occasions when video chat would be useful, we’re happy to connect through services such as Google Duo (similar to Facetime) or Skype.
– Payment Methods
In addition to in-store payments, which includes contactless, we accept payments by bank transfer, can offer card payment links sent by email and mobile card/contactless methods for deliveries. Gift cards can also be sent by post and e-gifts in the form of emails are available too.
Our demo and hire bikes will be treated in a similar manner to bikes which are with us for repair and servicing, therefore we will ensure the main contact points on bikes namely the grips, levers, shifters, handlebars and saddles are sanitised prior to collection or delivery. We would encourage customers to use their own helmets in current circumstances, however we have a number of helmets for hire which will be sanitised on return and prior to use.
We kindly request that demo and hire bikes are washed prior to being returned to us which will help us keep the shop as hygienic as possible.
We hope through our operational options that if you are considering cycling more or starting to cycle in light of the current situation, that we can help you towards that aim. You may simply wish to get some daily, regular, fresh air and exercise or pop to the shops. Or, you might like to try an alternative form of transport for leisure and commuting. Guidance is you can continue a daily, solo ride outdoors or with a friend/family member from the same household – (Update 11 May 2020: exercise outdoors is now allowed more than once a day and from 10 July 2020 you are allowed to cycle with four other households while maintaining physical distancing of two metres).
We also appreciate key workers may rely on their bikes for commuting so we are here to support you.
We anticipate that for some customers indoor exercise may be a beneficial alternative, through the use of a turbo trainer or rollers for example, and we’d be happy to advise on indoor cycling options too. There are now additional days where children need some extra activities so please keep in mind in addition to bikes, we also offer scooters and skateboards.
If you have any questions or suggestions please get in touch.
Thank you for your continued support.
Keep well and safe.
Colin & Mandy
For further information on our products and services please visit our website.